Responsible Lending Statement

At Tingdene Holiday Parks Limited we are committed to lending responsibly so that you can invest in your new holiday home with the confidence that it is affordable to your individual circumstance.

We have a responsibility to be open and honest and to treat you fairly throughout the purchase of your holiday home when we are providing you with a finance facility. Before we provide you with the finance to purchase your holiday home we want to be certain that it is affordable to you.  

Things for you to consider:
-  Can you afford the finance provision, including the interest? 
-  Employment situation changes; redundancy, reduction in hours, maternity or paternity leave, retirement?
-  Interest rate rises?
-  Increased living costs?

Our commitment to you:
-  To gather sufficient information to help us decide if you can afford the borrowing for the whole term and your ability to make all of the payments.
-  Provide you with clear information on the cost of your borrowing, fees charged and our terms and conditions.
-  Prompt handling of any queries or complaints that you may have.
-  Treat your personal information confidentially and in accordance with Data Protection Legislation.
-  Considerate treatment of payment issues and arrears.
-  Provide you with regular statements.
-  Inform you of any changes, in writing, to interest rates and/or terms and conditions.

What we ask of you:
-  To provide accurate information on your application.
-  To regularly assess your borrowing and other financial commitments and to advise us of any changes so that we can help.
-  To understand the terms and conditions on which the money is borrowed.

Deciding not to lend to you:
If, after undertaking our investigations, we decide not to lend to you, we will communicate this to you in writing with our reason(s)

Credit licence number (CCL: 628949)